Privacy policy

Privacy Policy for DIONA

This Privacy Policy describes how your personal information is collected, used and shared when you visit https://uk-diona.com (the "Site") or make a purchase.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we automatically collect certain information about your device, including your browser, IP address, time zone and some of the cookies installed on your device. We also collect information about the pages you view, the products you look at, the websites or search terms that brought you to the Site, and how you interact with it. We refer to this as "Device Information".

We collect Device Information using the following technologies:

Cookies: small data files placed on your device.

_session_id: a unique session identifier that allows Shopify to store information about your session.

_shopify_visit: anonymous data kept for 30 minutes after your last visit (internal statistics).

_shopify_uniq: anonymous data expiring at midnight the following day (counts unique visits).

cart: a unique identifier, valid for 2 weeks, that stores your basket information.

_secure_session_id: a unique secure session identifier.

storefront_digest: used if the shop is password protected.

We also use log files, web beacons and pixels to analyse browsing and improve the user experience.

When you make or attempt to make a purchase on the Site, we collect certain information about you, including your name, billing address, delivery address, payment details (including bank card, PayPal, Klarna and similar), email address and telephone number. We refer to this as "Order Information".

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to:

Process your orders and payments.

Arrange delivery.

Send confirmations and invoices.

Communicate with you.

Assess the risk of fraud.

Send you marketing communications where you have consented to receive them.

We also use Device Information to improve and optimise our Site (browsing analytics, marketing campaigns, user experience).

SHARING YOUR INFORMATION

We share your personal data with third parties in order to run our shop:

Shopify (see their privacy policy).

Google Analytics (see their policy). You can opt out of Google Analytics here: Opt-out.

We may also disclose your information where required by law, or to protect our rights.

BEHAVIOURAL ADVERTISING

We use your data to show you targeted advertising. You can find out more here: Network Advertising Initiative.

You can opt out of targeted advertising via:

Facebook settings

Google settings

DO NOT TRACK

We do not alter our data collection when we receive a Do Not Track signal from your browser.

YOUR RIGHTS

Under the UK GDPR and the Data Protection Act 2018, you have the right to access, correct, delete and port your personal data, as well as the right to object to and restrict its processing.

To exercise these rights, please contact us at the address below.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Please note that your information may be transferred outside the United Kingdom.

DATA RETENTION

We keep your Order Information for as long as necessary, unless you ask us to delete it.

MINORS

The Site is not intended for anyone under the age of 18.

CHANGES

This policy may be updated at any time to reflect changes in our practices or legal requirements.

CONTACT US

For any question, to exercise your rights, or to make a complaint:
📧 support@uk-diona.com