Refund policy
Refund Policy – DIONA
At DIONA, your satisfaction is our priority. We've put a simple, transparent returns policy in place so you can shop with confidence.
Your legal right to cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, contact us at support@uk-diona.com.
Where this right applies, we will refund the full price of the item plus the standard delivery cost within 14 days of receiving the returned goods.
30-Day Money-Back Guarantee
In addition to your statutory rights, we offer a 30-day money-back guarantee. Try DIONA products with complete peace of mind. If your item isn't right for you, you have 30 days from receiving your order to request a return and a refund.
Return conditions
To be eligible for a return or refund, the item must:
- Not have been worn for an extended period
- Not have been washed
- Be returned in its original condition, with tags intact
All return requests must be made before sending the parcel, by contacting our customer service team.
Contact: support@uk-diona.com
How to return an item
- Contact our customer service team at support@uk-diona.com, quoting your order number
- Our team will send you return instructions
- Once the item has been received and inspected, your refund will be processed if the conditions are met
Please do not return any parcel without our prior approval.
Return costs
Except where the fault is ours (a defective or incorrect item), return postage is at the customer's expense.
Refunds
Once we have received and checked your return:
- You will receive confirmation by email
- The refund will be issued to your original payment method
- Processing takes 5 to 10 working days, depending on your bank
Exchanges
If you'd like to exchange an item (size or colour), please contact our customer service team at support@uk-diona.com with your order number. Exchanges are subject to the same conditions as returns.
Items we cannot accept
Returns cannot be accepted in the following cases:
- Items that have been worn, washed or damaged
- Products returned without prior approval
- Requests made after the 30-day window
Contact
For any question about a return or refund, our customer service team is available at:
support@uk-diona.com