Terms of service
PREAMBLE
This site is operated by DIONA. Throughout the site, the terms "we", "us" and "our" refer to DIONA.
The site https://uk-diona.com (the "Site"), including all information, tools and services available on it, is offered by DIONA to the user, subject to your acceptance of all the terms, policies and notices set out below.
By visiting the Site and/or making a purchase, you agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies available by hyperlink. These Terms apply to all users of the Site (customers, visitors, suppliers, merchants and content contributors).
Please read these Terms carefully before accessing the Site. If you do not accept them, you may not access the Site or use our services.
Our shop is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer you our products and services.
SECTION 1 – USE OF THE SHOP
By accepting these Terms, you confirm that you are at least 18 years of age, and you give us permission to allow any minors in your care to use this Site.
You may not use our products for any unlawful purpose, or breach the laws of your jurisdiction (including copyright law). You must not transmit any virus or malicious code. Any breach of these Terms will result in the immediate termination of your right to use the services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time and for any reason.
You understand that your data (excluding bank card details) may be transferred unencrypted across various networks. Payment details are always encrypted during transfer.
You may not reproduce, duplicate, copy, sell, resell or exploit any part of the Site or the Services without our written permission.
SECTION 3 – ACCURACY AND CURRENCY OF INFORMATION
We do not warrant that the information on the Site is accurate, complete or current. The information provided is for guidance only. We reserve the right to change the content of the Site at any time, with no obligation to update it.
SECTION 4 – CHANGES TO SERVICES AND PRICES
Our product prices may change without notice. We may suspend or modify any service at any time.
SECTION 5 – PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the Site. These products may be in limited quantities and are subject to our returns policy.
We do our best to display product images and colours faithfully, but we cannot guarantee exact reproduction across all screens.
We reserve the right to limit the sale of our products to certain individuals or regions.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order. We may limit or cancel orders placed under the same customer account, the same bank card, or the same billing or delivery address. If we change or cancel an order, we will attempt to notify you by email or telephone.
You agree to provide accurate order information and to update it promptly.
SECTION 7 – THIRD-PARTY TOOLS
We may make third-party tools available without any control or responsibility on our part. Use of these tools is at your own risk, and you should refer to the third-party providers' own terms.
SECTION 8 – THIRD-PARTY LINKS
Some content, products and services available through the Site may include links to third parties. We are not responsible for the content of external sites or for transactions carried out through them.
SECTION 9 – COMMENTS AND USER CONTENT
If you submit ideas, comments, suggestions or other content, you grant us the right to use them without restriction. We may remove any content we consider inappropriate. You are solely responsible for your contributions.
SECTION 10 – PERSONAL DATA
The processing of your personal data is governed by our Privacy Policy.
SECTION 11 – ERRORS AND OMISSIONS
The Site may occasionally contain errors in pricing, descriptions or availability. We reserve the right to correct any error and to cancel an order where necessary.
SECTION 12 – PROHIBITED USES
You may not use the Site for:
- unlawful, defamatory or discriminatory activity
- uploading or transmitting viruses
- collecting personal data without consent
- spam, phishing or hacking
- circumventing the Site's security
Any breach may result in immediate suspension of your access rights.
SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not warrant that use of the Site will be error-free or uninterrupted. Our products and services are provided "as is" and "as available", without express or implied warranty.
DIONA will not be liable for indirect damages, financial loss or loss of data arising from use of the Site.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under English law. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, including the right to receive goods that are of satisfactory quality, fit for purpose and as described.
SECTION 14 – INDEMNITY
You agree to indemnify and hold harmless DIONA, its directors, employees and partners against any claim arising from your breach of these Terms.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be invalid, the remaining provisions will remain in force.
SECTION 16 – TERMINATION
These Terms remain in force until terminated by you or by us. We may suspend or terminate your access if you fail to comply with them.
SECTION 17 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and DIONA, superseding any previous agreement.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
SECTION 19 – CHANGES
We reserve the right to amend these Terms at any time by publishing an updated version on the Site. It is your responsibility to check this page regularly.
SECTION 20 – CONTACT
For any question about these Terms, you can write to us at:
support@uk-diona.com